All sales of e-books are final. Once the e-book is electronically sent (via email attachment), these orders can not be canceled. There are no returns or refunds for e-book orders.
Soft-covered books are special order items. These orders may only be canceled up until the time the document is sent for printing. Once special orders are sent for printing no refunds will be given unless the order is not shipped due to conditions beyond my control.
At my sole discretion I will replace books or pages that are damaged in transit at no cost to the purchaser, provided the damage is verified by the shipper. I may request that the damaged merchandise be returned to me prior to providing a replacement. You will be required to pay for return shipping and I will refund your return shipping at USPS Media Mail rates, only, upon verifying the damage of the returned item.